YO! Sushi

Reviews about YO! Sushi

• 1 / 5

  By Ross Raybould
  Complete waste of time if it's busy (ex. Blue Mondays), understaffed.
  
  Bad compared to other outlets: no sumo Sundays, no gift cards/vouchers accepted, and staff focus on specific orders means there is nothing on belt when it's busy. Previously the only real sushi place in Croydon. The recently opened Kokoro (similar to Itsu/Wasabi) is now my preference after my most recent experience at this Yo Sushi.
  June 02, 2017
• 1 / 5

  By Jamie S
  There sometimes comes a moment, even with the most menial of complaints, when an issue that might have been easily resolved is no longer about money; and it rather quickly escalates and transforms into an issue of principle.
  
  Here's the lowdown:
  
  - I was sent an invitation by Yo! Sushi, inviting me in for my birthday with a voucher for 1/3 off. This was not a coupon I clipped from a paper or printed online - it was a solicitation from a restaurant, to me directly, inviting me to come in with a gift they provided.
  
  - I went in on a normal, quiet Thursday. It wasn't busy and I sat at a freshly cleared and cleaned spot at the booth...one of only a handful. I appeared to have come after a rush and a couple members of staff were scurrying to clear the bar. There was no placemat, having been freshly wiped down, but it didn't matter. I picked up a folded menu from the seat beside me.
  
  - I proceeded to enjoy my meal of usual favourites: salmon and yuzu tartare, tuna sashimi, the salmon selection, and popcorn shrimp tempura. Naturally, my enjoyment was enhanced by the knowledge I'd be getting 1/3 off. Thanks for the birthday love, Yo! Sushi!
  
  - My plates were added up and I went to the front to pay, showing the cashier that I had a voucher code. Imagine my surprise, when she tells me it is the Yo! Festival, and my voucher - which Yo! Sushi sent to me as valid for only 30 days - was invalid. I asked what the Yo! Festival was, and was told it was a near month-long event where more items were reduced to blue plate prices. How wonderful! Except for one thing: I didn't order anything on a blue plate. Nothing wrong with the blue plates, I just have my favourites. This didn't seem to matter to the cashier, who stated that the voucher wouldn't work at all even on full priced items.
  
  Naturally, I was kind of shocked by this, but was not alone. The family behind me points out how unfair it is for Yo! Sushi to send me a birthday gift, then tell me after it's not valid. This location is not an actual restaurant, it's in a store at a mall - and there was nothing stating it was a month of blue-plate specials. The cashier acknowledged that I should have had a placemat that said it, but since 2/3 of the bar wasn't cleared that wasn't the case.
  
  Fast forward, and I email a complaint. I receive a reply from corporate with a copy and paste of the Terms & Conditions of the voucher (that clearly don't apply in this case), an apology ONLY for any "inconvenience" and without addressing at all the service issue, or asking a single question to ascertain whether or not, perhaps, this was a Yo! Sushi error, and - the zinger - another voucher. Yes...another voucher. Another voucher to come back in another time, having already spent 33% more than I was promised I'd have to, because the voucher they sent me the first time (their error, not mine), wasn't valid during a "Festival" that wasn't advertised at the location.
  
  This is where it stops being about money and becomes an issue of principle, and, really, a training opportunity. Instead of replying with an implication that I am simply unable to read the Terms & Conditions on a voucher, how about asking where I think they got it wrong? How about a sincere apology for my time and the money spent, and a thank-you for being a repeat client who is even in the database for a birthday gift to begin with? And then, how about taking five extra seconds to try and see how this can be fixed - aside from blaming me and sending another voucher where I still have to first spend another 66%?
  
  I'm not even interested in a refund, and am at this point really livid about the reply I received from corporate. I understand if there's nobody on location with the authority to make amends, but the corporate office should then step up to the plate. Instead, they dropped the ball.
  March 05, 2017
• 3 / 5

  By Ellis Hardy
  Good for food but expensive and won't serve you any food if it's half hour before closing time
  October 07, 2016